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Dealing with a performance issue is a bit like dealing with a hip injury: it can feel like a real pain in the gluteus maximus. It can also change your perspective on managing people, particularly when you ask the question, “Am I dealing with a problem or a pattern?” One of my clients—let’s call him Bob—met with me to talk about a performance problem he faced. He called it a “problem employee.” This employee was behind on work assignments, increasingly absent, and causing frustration within the team.
GovernmentPlan in Uncertainty
In HSD, we teach people to see patterns in complex situations, and to understand them in true and useful ways. The goal is to make choices and take actions that shift those patterns toward greater health and wellbeing—away from oppression.
Build Adaptive Capacity
In a complex human system, you can’t be certain of “top-down” control; you may not be able to predict of the future. Your every interaction shapes emergent patterns of behavior and decision making. The world you know is open to known and unknown forces that influence from inside and outside your system’s immediate boundaries.
I wrote this after discussing with one of my empathy buddies, Rodger Sorrow, his anguish about events in Ferguson, MO, and reading Miki Kashtan's call to action on the CNVC certified trainers' email list.
Collaborate to Create Community
Racism and Othering continue to be wicked and controversial patterns to discuss and navigate, particularly for those deeply and directly affected by these patterns. Although there isn’t an easy, universally-accepted method for eliminating racism and othering yet, there’s something about the freedom to share authentic stories and impacts that makes it a more realistic/attainable possibility.
Manage Strategic Change
Our Sticky Issue #1 comes from a change leader in a large urban county. To save space and encourage collaboration, the county literally "took down the walls." Now, 150 social services staff work in a large, open space.
The HSD Institute thrives because of our long-term relationships with clients. Learners come back and continue to build knowledge and skills. Long-time organizational partners invite us into new and ever more interesting projects because they see success in the past, and they expect overwhelming challenges in the future.